Shipping policy
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Where do you ship?
We offer worldwide shipping. For shipping times to your region, check below.
What are the shipping costs?
We offer all customers free Domestic and International Shipping with tracking; we want your experience to be simple and efficient.
Standard Shipping Times
USA and Canada: 1 - 2 weeks
Oceania: 1 - 2 weeks
UK & EU: 1 - 2 weeks
Latin America: 2 - 3 weeks
Other countries: 2 - 3 weeks
Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Where can I find my tracking number?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at help@backamend.com with your name and order number, and we will look into it for you.
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
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